While providing travel insurance and assistance to millions of customers every year, Allianz Global Assistance uses software to survey and gain insight from thousands of customers every week. The company also uses speech analytics tools to monitor customer service interactions that are handled over the phone. Through these surveys and analytics tools, Allianz Global Assistance coaches their frontline associates and adjusts how they do business to better serve their customers.
At the awards ceremony, Mr. Durazo spoke about how important the customer’s experience is to customer service overall.
“I’m honored to have had the chance to speak about customer service, a topic that is so ingrained in our business, alongside Jamaica’s leading travel professionals,” said Daniel Durazo. “In an increasingly competitive travel industry, excellent customer service proves to be an integral part of a brand’s success.”
Allianz Global Assistance travel insurance* is offered through most major U.S. airlines, leading travel agents, online travel agencies, other travel suppliers and directly to consumers. For more information on Allianz Global Assistance and the policies offered for travellers, please visit: http://www.allianztravelinsurance.com.